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45 min

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LIVE WEBINAR

Thursday, December 8

2:00 PM ET | 11:00 AM PT


The most secure CX Platform

Your members expect—and deserve—an extraordinary customer experience. But competition is fierce, and if members have a negative experience with you, they will quickly turn to another institution. 

How can you be sure that your credit union is doing everything possible to ensure a top-notch experience—and how can you retain members? That’s where customer experience (CX) technology can help. 



The question is: Has your financial institution experienced strong commercial lending growth this year?

And do you know the top reasons why businesses of different sizes select a particular financial institution to become their primary lender and banking services provider?

Join us for our “Rethinking Commercial Lending” webinar to discuss strategic actions for both short- and long-term success.


Webinar Description


WEBINAR DESCRIPTION

Aligning your product offerings 
to the needs of business clients 

Focusing the entire organization on client experience 


Key Discussion Points

Haris Azmi brings nearly ten years of employee experience and product expertise at SoGoSurvey to help clients all over the world implement best-in-class employee experience programs. 

Laurie Flanders 

While Laurie considers herself an advocate of all feedback, her years of experience in the credit union industry have sharpened her understanding of how experiential data can help to improve the financial services industry. 

Harnessing the power of member and employee feedback, she has contributed to the achievement of record-breaking production results, encouraged next-level process and product improvements, and, most importantly, inspired epic culture enhancements. 

VP of Strategic SalesSogolytics 


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Jessie Baderschneider 

With broad experience in helping clients to improve customer service, strengthen relationships, and improve engagement, 
Jessie is a natural in the world of experience management. 

While her expertise in Sogolytics solutions means she has plenty of advice to offer on how to use data to make a difference, Jessie’s priority in every conversation is to listen first. In serving clients across industries and around the world, there’s always plenty to learn, and Jessie enjoys the opportunity to make connections and support growth. 

Solutions ConsultantSogolytics 

Thursday, December 8

45 min

2:00 pm ET 11:00 am PT

The most secure CX Platform

Your members expect—and deserve—an extraordinary customer experience. But competition is fierce, and if members have a negative experience with you, they will quickly turn to another institution. 

How can you be sure that your credit union is doing everything possible to ensure a top-notch experience—and how can you retain members? That’s where customer experience (CX) technology can help. 

  

The question is: Has your financial institution experienced strong commercial lending growth this year? 

And do you know the top reasons why businesses of different sizes select a particular 
financial institution to become their primary lender and banking services provider? 

Join us for our “Rethinking Commercial Lending” webinar to discuss 
strategic actions for both short- and long-term success. 


Webinar Description


WEBINAR DESCRIPTION

Don’t put your growth on hold. Register today! 

Getting the right talent 
to support growth

Don’t put your growth on hold.

Business lending remains in solid demand, despite rising interest rates and economic uncertainty.
The market size of the commercial banking industry in the US is increasing faster than the economy overall. For credit unions alone, the value of business loans originated in the first half of 2022 was 50% higher than during the same period of 2021, according to NCUA.

Business lending remains in solid demand, despite rising interest rates and economic uncertainty. The market size of the commercial banking industry in the US is increasing faster than the economy overall. For credit unions alone, the value of business loans originated in the first half of 2022 was 50% higher than during the same period of 2021, according to NCUA.

Aligning your product offerings to the needs of business clients